HENRY SCHEIN CREDIT CARD QUESTIONS AND ANSWERS
1. Which customers are affected by the Advanta situation? Advanta, the bank that issued the Henry Schein Credit Card, announced on Friday, May 22, 2009 that they are ceasing their credit card operations on all of their accounts, including Henry Schein card holders. As of May 30, 2009, Advanta credit cards are no longer active. Approximately 12,000 U.S.-based Advanta / Henry Schein Credit Card holders are affected. This is in no way a reflection on Henry Schein Credit Card holders; it is simply due to the fact that Advanta is ceasing their credit card operations.
2. What was the last day that I can use my Advanta Henry Schein Credit Card? May 29, 2009.
3. Will the balance on my Advanta Henry Schein card be due on May 30? Advanta has informed us that there will be no acceleration in payment for our customers with existing balances on Advanta credit cards.
4. Will I continue to get rebate points from my Advanta Henry Schein credit card? Yes. Advanta has informed us that they will continue to honor their cash rebate and mileage points programs. If you participate in a Cash Back program, you will receive a check for the amount of any accrued rewards as long as you make the required minimum payments and your account remains in good standing. If you participate in the Business Rewards program, you will have at least 60 days to redeem your points as long as you make the required minimum payments and your account remains in good standing.
5. Has Henry Schein made arrangements with another institution to offer a replacement card? Yes. Knowing that you rely on this card, Henry Schein has made arrangements with a new bank – First National Bank of Omaha – that will make available a new credit card with the same great rewards programs that you have always enjoyed. To immediately apply online for your new Henry Schein Credit Card, click here.
6. Does the First National Bank of Omaha Henry Schein Credit Card carry the same benefits as the Advanta card? Yes. The Henry Schein Credit Card from First National Bank of Omaha has the same great rewards programs that you have always enjoyed.
Cash Rewards Customers By applying for the Henry Schein® Business Edition® MasterCard® with Cash Back Rebate Rewards, you will continue to receive up to 2% Cash Back Rebate Rewards on all of your Qualifying Henry Schein Transactions up to $100,000 (and up to 2% Cash Back Rebate Rewards on certain other qualifying transactions). Use Promo Code 70807. Travel Rewards Customers By applying for the Henry Schein® Business Edition® MasterCard® with Maximum Rewards® you will continue to earn 1.5 points for each dollar spent on Qualifying Henry Schein Transactions (and 1 point per dollar spent on all other Qualifying Credit Card Transactions) through our Maximum Rewards® Program. Use Promo Code 70809.
Cash Rewards Customers By applying for the Henry Schein® Business Edition® MasterCard® with Cash Back Rebate Rewards, you will continue to receive up to 2% Cash Back Rebate Rewards on all of your Qualifying Henry Schein Transactions up to $100,000 (and up to 2% Cash Back Rebate Rewards on certain other qualifying transactions). Use Promo Code 70807.
Travel Rewards Customers By applying for the Henry Schein® Business Edition® MasterCard® with Maximum Rewards® you will continue to earn 1.5 points for each dollar spent on Qualifying Henry Schein Transactions (and 1 point per dollar spent on all other Qualifying Credit Card Transactions) through our Maximum Rewards® Program. Use Promo Code 70809.
7. Will the new First National Bank of Omaha Henry Schein Credit Card be issued to me automatically? No. Because the new card is being issued by a different financial institution, First National Bank of Omaha requires that all Henry Schein Credit Card holders submit an application.
8. How do I apply for the First National Bank of Omaha Henry Schein Credit Card? To immediately apply online for the new Henry Schein Credit Card, please click here. To apply by phone, call 1-866-398-9296.
9. When is the deadline for applying for the First National Bank of Omaha Henry Schein Credit Card? Because Advanta has informed Henry Schein that as of May 30, 2009 the credit cards are no longer active, we are encouraging our customers to apply for the new Henry Schein Credit Card from First National Bank of Omaha as soon as possible.
10. Who is Advanta? Advanta is a publicly owned company that specializes in business credit cards. For more information, please visit their Web site at www.advanta.com.
11. Who is First National Bank of Omaha? First National Bank of Omaha is the largest private bank in the United States, with over $23 billion in assets. It is the eighth largest issuer of small business credit cards in the United States. For more information, please visit their Web site at www.firstnational.com.
12. I used the HSI AutoPay option with my Advanta card. Will that continue automatically with the new First National Bank of Omaha Henry Schein Credit Card? The AutoPay option must be renewed. If you choose the AutoPay option for your Henry Schein Credit Card from First National Bank of Omaha, you will need to complete the HSI AutoPay Fax Application.
13. Who can I contact if I have further questions? Henry Schein Customer Service Representatives are available at 1-800-252-3025 to answer any questions you may have.