14 FAQs about the Henry Schein Outlet Center

The Henry Schein Outlet Center offers healthcare professionals overstocked, demo model, or reconditioned dental and medical equipment that is regulatory compliant and includes comprehensive warranties backed by Henry Schein's Outlet Center or the respective manufacturer. Enjoy savings of up to 80% off retail prices on overstocked, demo model, and reconditioned products. Our inventory is restocked several times weekly.

Below are some frequently asked questions to assist in providing you with the best experience. If you have additional questions, you can contact the Outlet Center at 1-800-235-6337 (prompt 2), email outlet.center@henryschein.com, or chat with us online at our website www.hsioutlet.com.

1. What if I do not see the item I need?

If you do not see what you need, please call us at 1-800-235-6337 (prompt 2), email outlet.center@henryschein.com, or chat with us online at www.hsioutlet.com. We are always here to help and can find the item or provide other options if needed.

2. Are your items purchased from healthcare professionals?

No, we do not purchase ANY equipment from healthcare professionals.

3. How often is inventory updated?

Our inventory is updated several times a week with new dental and medical items. All inventory featured on our website is available for purchase.

4. I am not sure what item is needed?

Our sales specialists will review your request and help find the correct item. You can contact the Outlet Center at 1-800-235-6337 (prompt 2), email outlet.center@henryschein.com, or chat with us online at www.hsioutlet.com.

5. Do you run specials?

Yes, we run several specials every month. Even with our discounted prices, we are known for running additional specials to further reduce your final cost. To receive notifications on specials, please sign up for our Outlet Center emails at www.hsioutlet.com!

6. What is the procedure for ordering a large item such as an X-ray unit?

For large items like X-ray machines and sterilizers, we work with your Field Representative and our Equipment Service Team to ensure the unit you need is ordered, shipped, and installed. We take care of everything, handling every part of the order in the hassle-free Henry Schein way.

7. What are the differences between Overstocked, Demo Model, Reconditioned, and Manufacturer Reconditioned products?

• Overstocked: New products in the manufacturer's original sealed package
• Demo Model: Open-box products that have had no clinical use
• Reconditioned: Products in excellent condition, restored to the manufacturer's specifications

8. How will my equipment be delivered?

All items (excluding some sterilizers and large equipment) will be shipped via UPS. You may choose UPS Ground or UPS 2nd Day when placing your order. See Shipping Rates on our website at https://hsioutlet.com/shipping-rates/ for more details. Sterilizers and large equipment will ship Freight.

9. How soon will I receive my order?

All orders are processed within 24 - 48 business hours. Orders submitted on weekends and holidays will be processed on the next business day and shipped according to the selected method: UPS Ground (5 - 7 Days) or UPS 2nd Day. Freight orders will be scheduled.

10. Can I charge Outlet Center equipment purchases to my Henry Schein merchandise account?

Yes, all Outlet Center purchases can be billed to your Henry Schein account.

11. Can I order these items through my Henry Schein Field Sales Consultant (FSC)?

Yes, your FSC can take orders for the Outlet Center.

12. Does the price include installation?

The cost for installation differs for each order. For large equipment that may have installation fees, use the "Contact to Order" button on the product page on the Outlet Center website at www.hsioutlet.com, and a representative will reach out to you to review the details. All installations are handled through Henry Schein.

13. How do I return an item?

Contact Outlet Center Customer Service at 1-800-235-6337 (prompt 2) to receive a Return Authorization number.

14. How do I get a product repaired that is under warranty?

All Outlet Center warranties are backed by Henry Schein Handpiece and Small Equipment Solutions. Contact us at 1-800-235-6337 (prompt 2) to arrange a pickup.