May 31, 2024
At Zahn Dental, we understand that successful implementation of new workflow components requires more than unboxing equipment–it demands knowledge, confidence, and ongoing support. That's why our commitment to our customers extends far beyond the sale. Let's dive into the details of our comprehensive technical support training program to ensure that your laboratory is up and running–and remains productive.
At Zahn, we believe that knowledge is power. When you choose our CAD/CAM solutions, you gain access to comprehensive training that equips you with the skills needed to maximize your investment. Our expert trainers guide you through every aspect of the equipment, ensuring you understand not only how it works but also how to integrate it seamlessly into your existing workflow.
Our over-the-phone training sessions are conducted in real time. Our trainers remotely assist you, patiently answering your questions and providing step-by-step guidance. Whether you're calibrating a scanner or fine-tuning a milling machine, our team is by your side, ensuring you're on the right track.
We recognize that different learners have different preferences. For those who thrive on visual demonstrations, we offer video training modules. These concise videos cover specific topics, allowing you to learn at your own pace. Whether it's mastering software features or understanding maintenance routines, our video library has you covered.
For a more personalized experience, consider our on-site training. Our skilled trainers visit your laboratory, working directly with your team. They tailor the training to your specific equipment setup, addressing any unique challenges you may face. It's like having a Zahn expert right in your lab!
Scanners: We provide a total of 12 hours of training, which are designed to coverall basic aspects of design software in a schedule that accommodates each customer's business. Our trainers ensure technicians are proficient in basic functions and can navigate the software on their own.
Milling Machines: Our 4-hour training encompasses all aspects of the mill and nesting software. Zahn trainers emphasize maintenance and proper procedures to avoid issues with both the machine and software. Training is also included.
3D Printers: We offer 3 hours of training that covers maintenance, nesting, and post-processing of the 3D printer and it's nesting software. The trainers will cover everything a lab needs to successfully implement their 3D printer into their new workflow from tips and tricks during the design process to post processing.
Our commitment doesn't end after installation. Zahn's Technical Support and Repair Teams are available to assist you whenever you need help. Whether it's a glitch in the software or a hardware hiccup, we've got your back. Reach out to us via email or through our online KnowledgeBase where you can submit a ticket or live chat with an agent.
The first 90 days are critical. That's why we offer dedicated implementation support. If you encounter any challenges during this period, rest assured that our experts will guide you through. We want you to feel confident as you integrate your new equipment into your daily workflow.
At Zahn Dental, we don't just sell equipment; we empower dental laboratories to thrive. Our world-class technical support training program ensures that you're not alone on this journey. From day one to day 90 and beyond, count on us to be your partner in success.
For technical support, please feel free to reach out to us at 800-496-9500, select option #9, or email us at zahnsupport@henryschein.com. Our dedicated team is available 11 hours a day, 5 days a week.